It is the aim of Vertu Lease Cars to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
To register a complaint contact us by either:
calling us on 0330 019 7448
or write to us at Fifth Avenue , Team Valley Trading Estate , Gateshead, Tyne and Wear, NE11 0XA
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
0330 019 7448
Vertu Lease Cars
Team Valley Trading Estate
Tyne and Wear
Grantham Motor Company T/A Vertu Lease Cars are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 312369
Registered in England & Wales with company number : 04722957 | Data Protection No : Z1871194 | VAT No : 902737238
Registered Office : Vertu House, Fifth Avenue, Team Valley Trading Estate, Gateshead, Tyne and Wear, NE11 0XA
Copyright © 2018 Vertu Lease Cars, All rights reserved.